ABOUT ME
CLIFTON B. ROBERTSON JR. — UX DESIGNER
📍 Washington D.C. Metro Area
I’m driven by problem-solving, working through complexity, and crafting experiences that make the digital world easier to understand and navigate.
I graduated from the University of Maryland, College Park with a B.S. in Information Science. During my undergraduate experience, I became interested in user-centered design and how designers actively shape the way people interact with digital products. This led me to later pursue graduate education and a professional career in the field.
Currently, I work as a UX Designer at CareFirst BlueCross BlueShield, where I contribute to B2B and B2C experiences, workflows, design systems, and research initiatives.
Outside of UX, performing arts remain an important part of my life. After a decade-long hiatus spent focusing on my studies, I found my way back to the stage a few years ago. During that time, I continued exploring a longtime interest in technology, influenced in part by growing up with a dad who is a software engineer.
💼 EXPERIENCE
CareFirst BlueCross BlueShield — Baltimore, MD
➡️ Current: Associate UX Designer • June 2022 - present
Lead UX Designer for a large-scale B2B portal redesign supporting 25K+ users, designing complex multi-role workflows.
Modernized authentication for 3.5 million members and contributed to the foundation of an enterprise design system.
Partner with UX research to translate member feedback and usability findings into improvements across web and mobile experiences.
UX Design Intern • July 2021 - June 2022
Designed an internal application to centralize documentation submissions for 6,000+ employees.
Collaborated with UX, engineering, and security teams to redesign authentication across multiple external-facing applications.
Introduced a project documentation process that improved cross-functional knowledge sharing and team alignment.
Maryland Department of Disabilities (MDOD) —Baltimore, MD
IT Accessibility Intern • June 2021 - August 2021
Supported the IT Accessibility team in testing websites and applications, for Section 508 and WCAG 2.0 AA compliance.
Assisted with technical support and compiled reports documenting WCAG 2.0 AA accessibility issues and potential solutions.
🎓 EDUCATION
M.P.S. Web and Mobile Applications Development — Fort Hays State University | Expected May 2028 | GPA: 4.0 / 4.0
M.S. Human-Centered Computing — University of Maryland, Baltimore County (UMBC) | May 2022
B.S. Information Science — University of Maryland, College Park (UMD) | May 2020
🧰 SKILLS
Design: Wireframes, Prototyping, Interaction Design, Visual Design, Design Systems, User Flows
Research: User Research, Usability Testing, Heuristic Evaluation, Competitive Analysis, Data Synthesis
Tools: Figma, Sketch, Adobe XD, Mural, JIRA, Trello, Adobe Workfront, Salesforce
Technical: HTML, CSS, SQL, Accessibility Testing (WAVE)
⭐️ ACHIEVEMENTS
Dean’s Award for an Outstanding iSchool Project by Undergraduate Students
University of Maryland, College Park — College of Information Studies • 2019–2020